- Safety Tips
Be sure to read our Safety Tips for Pet Parents to help ensure your pet's health through this season.
- Your First Appointment
If you are bringing your pet for the first time, please complete our registration form prior to your appointment to help expedite the process when you arrive.
- Appointment Policy
We are an appointment only practice, please call, email, or use our app for booking all appointments ahead of time. Same day appointments are not guaranteed. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments.
- Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, American Express, Discover, cash, and personal checks (drivers license required). Because medical conditions often arise without warning, we are proud to offer CareCredit. CareCredit is a flexible patient/client payment program, specifically designed for pet healthcare expenses, that makes it easier for you to get your pet the treatment or procedures they need.
- Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash
- Patient Procedures
Surgery, dentistry, and sometimes radiographs require sedation or anesthesia in order to prevent stress and pain. It is important that you withhold food and water after midnight the night before your pet's scheduled procedure. Please arrive at Staten Island Veterinary Group by 8:30 a.m. If you need to drop off your pet the evening before, there is no boarding fee.